Transport/Logistics

Reverse logistics

Reverse logistics refers to the process of moving goods backward through the supply chain e.g. from the end customer back to the seller, manufacturer, or recycler. It typically includes returns, repairs, recycling, reuse, or disposal of products and materials.

Who is responsible for reverse logistics?

Reverse logistics is often carried out by multiple parties, including:

  • Retailers and e-commerce companies: manage customer returns, restocking, or resale of items- Manufacturers: handle recalls, repairs, or warranty services
  • Third-party logistics (3PL) providers: may offer return handling, refurbishment, or recycling as part of their service
  • Carriers and courier services: transport returned goods from customers back to warehouses or collection points
  • Specialist reverse logistics companies: specialized in managing returns, electronics recycling (e.g. WEEE), or closed-loop supply chains

How does reverse logistics contribute to making the transport and logistics sector more green?

Reverse logistics helps extend the life cycle of products and materials, recover value from returned products, comply with regulation, and reduce landfill waste and the need for new resources. It also supports the EU's ambition to make Europe a circular economy.

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Reverse logistics

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