• Which customers use BigMile?

    We have a wide range of customers, both large and small, shippers and logistics service providers. At our homepage en the page Solutions you will find names and testimonials of some representitive customers.

  • How many employees work at BigMile?

    In 2019, team BigMile has 8 own employees (board, sales, development, support) and 16 indirect employees (ICT, engineering, hosting, marketing) totaling 24 employees.

  • How are data and access security arranged within BigMile?

    When purchasing BigMile, a software as a service (SaaS) subscription agreement will be provided. Schedule 2 of this agreement contains the Data Processing Agreement. Schedule 4 of this agreement describes BigMile's Security Policy. In accordance with our purpose and values, BigMile is committed to maintaining information security and minimizing exposure to risk as well as to ensure secure and resilient SaaS Products.

    BigMile has implemented the following technical and organisational measures: 
    (a)    access control, by way of IT security systems and two-factor identification login procedures where possible;
    (b)    the pseudonymisation and encryption of Personal Data;
    (c)    the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident;
    (d)    a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.
    When assessing whether the level of security is adequate, especially the risks regarding the processing of Personal Data will be taken into account, in particular accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to Personal Data transmitted, stored or otherwise processed.
    BigMile shall take measures to ensure that any natural person acting under the authority of BigMile who has access to Personal Data does not process this except on (indirect) instructions from Customer, unless he or she is required to do so by EU law or the laws of an EU member state.

  • What is the price of a BigMile subscription?

    We publish our rates on this page. The Bigmile Carbon Footprint starts at 350 euro. Depending on the number of orders you upload, you pay a different rate. For very large coorporations we make a customized offering.

  • Is BigMile collecting metadata? And what is the purpose of these metadata?

    Schedule 6 of the subscription agreement contains the Meta Data Guidelines and Meta Data limitations. As the overriding principle, it shall not be able to relate Meta Data to Personal Data, Customer related Confidential Information or Customer ID, to ensure compliance with the GDPR and applicable competition law.

    Customer's Data is contained in a data vault as Part of the Customer SaaS Environment to which BigMile has no access. From this Customer SaaS Environment data shall be extracted to the BigMile Meta Data Vault for e.g. analytical purposes or comparative benchmarking. 

    Personal Data or Customer related Confidential Information or Customer ID, shall not be extracted or processed, unless presented or converted in aggregated or anonymised form or at a statistical level, without BigMile having (subsequent) access or links to the source data.

    The results will be captured as Meta Data.

    To the extent the dataset of Customer is limited or unique, creating a potential conflict with the above Principle, the Customer shall inform BigMile thereof and the Parties will determine what form of Meta Data extraction will be in compliance with the GDPR and applicable competition law.

  • Will the customer remain the owner of its data?

    Yes.

  • Error message 404 appears: what to do?

    Please contact your IT-department and request to whitelist BigMile.

  • Where can I find a dataformat?

    BigMile.eu - login to fileshare - dataformats (or see manual).

  • Where can I validate/check my data?

    BigMile.eu - login to fileshare - upload for validation (or see manual).

  • Fuel information 'kilometers per liters' is available, but driven kilometers not: what to do?

    Km/liter without driven kilometers is not usable. Please contact leon.simons@bigmile.eu

  • Why allocate CO2 according to the EN16258?

    It gives you great insight. It is a practical, auditable way of allocation. 

  • Our emission per ton (or ton.km) is increasing. Why?

    Please contact leon.simons@bigmile.eu